Terms and Conditions for Man And Van Maida Vale Services

These Terms and Conditions set out the basis on which Man And Van Maida Vale provides removals, transport, collection and related logistics services to customers in the UK. By making a booking, requesting a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. They are intended to be clear, fair and practical, while reflecting the obligations that apply to a professional man and van service. References to we, us and our mean the service provider, and references to you and your mean the customer or person making the booking.

These terms apply to domestic, commercial and ad hoc transport work, including single-item moves, light removals, furniture transport, and similar services arranged through a Maida Vale man and van booking. They do not create any guarantee beyond what is expressly stated, and they should be read together with any written quotation, booking confirmation or agreed schedule. If any specific service instructions are agreed in writing, those instructions will form part of the contract only to the extent that they do not conflict with these terms.

In these terms, the word booking means any request accepted by us for the provision of a van and driver service, with or without additional carrying assistance. The customer is responsible for ensuring that all information provided at the time of booking is accurate, complete and up to date. Any material change to the facts supplied may affect pricing, availability, timing or the ability to complete the job safely and lawfully.

Booking process. A booking may be made by agreeing a quotation and confirming the date, collection point, delivery point, service type and any special requirements. We may ask for details such as property access, parking restrictions, floor level, item dimensions, weight, presence of stairs or lifts, and whether loading or unloading help is needed. A quotation is usually based on the information provided by the customer and is therefore subject to change if the actual job differs from the description supplied.

Once a booking is accepted, we will provide confirmation by the agreed method. The confirmed time may be an arrival window rather than an exact minute, particularly where traffic, loading conditions, weather or earlier jobs create reasonable delays. The customer must ensure that all access arrangements are in place at the start time, including keys, permits, parking permission, and the presence of any person needed to authorise entry or handover. If the booking includes multiple addresses, the route and order of stops must be declared in advance.

We reserve the right to refuse, suspend or reschedule a booking if the service requested is unsafe, unlawful, impossible within the vehicle’s capacity, or outside the reasonable scope of a man with van Maida Vale operation. Items requiring specialist lifting, dismantling, refrigerant handling, trade certification or hazardous waste arrangements may need separate services. If we are unable to proceed for reasons caused by incomplete information supplied by the customer, cancellation charges or wasted journey fees may apply in accordance with these terms.

Charges may be calculated on a fixed-price basis, hourly basis, or by reference to mileage, labour time, van size, waiting time and any additional services requested. Prices may also reflect access conditions, congestion, carrying distance, and the number of operatives required. Unless otherwise stated, quotations exclude unforeseen extra work, congestion charges, parking fines caused by customer instructions, and third-party fees. Any Man And Van Maida Vale quote is valid only for the period stated in writing or, if no period is stated, for a reasonable time.

Payment terms will be confirmed at or before booking. We may require a deposit or full prepayment to secure a date, especially for longer jobs or high-demand periods. Where payment on completion is permitted, it must be made immediately after the service finishes unless otherwise agreed in writing. Acceptable payment methods may include bank transfer, card payment, or another method notified in advance. We do not have to begin or continue work if payment is overdue, declined or disputed without good reason.

If the job takes longer than expected because of circumstances outside our control, additional waiting time, extra labour, additional stops, or changes made by the customer on the day, we may charge extra at the applicable rate. We will aim to explain any revised cost before additional work is undertaken where reasonably possible. Late payment may result in recovery action, and the customer will be responsible for any reasonable costs incurred in collecting overdue sums, including administrative expenses and, where permitted by law, interest.

Customer obligations. The customer must ensure that goods are packed safely and suitably for transport unless packing has been expressly included in the service. Fragile items should be protected, and drawers, doors and loose components should be secured. The customer must declare any item that is unusually heavy, valuable, dangerous, fragile or difficult to carry. We may decline to move items that pose a safety risk or that are not adequately prepared for transit.

The customer is responsible for obtaining all necessary permissions for parking, loading, access, lift use and entry to premises. If there are restrictions, the customer should tell us in advance and provide any permit, code, key, contact name or other access detail required. If we are delayed because access is unavailable, incorrect or misleading, we may charge waiting time or a wasted visit fee. If the vehicle cannot park reasonably near the property, extra carrying time or a revised quotation may be necessary.

The customer must ensure that no illegal, prohibited or undeclared waste is handed to us for transport. If an item is to be disposed of, the customer should tell us in advance so that waste handling can be arranged lawfully. We are not responsible for items left unattended unless we have expressly agreed to collect them. Any claim that items were omitted, damaged or not delivered must be raised as soon as reasonably possible and in any event within a reasonable time after completion.

Cancellations and rescheduling are subject to notice periods and reasonable costs. If the customer cancels well in advance, no charge may apply or only a small administrative fee may be retained, depending on the type of booking and whether costs have already been incurred. If the customer cancels shortly before the appointment, or after the vehicle, driver or crew have been allocated, a cancellation charge may apply. If the job is cancelled on arrival or cannot proceed because the customer is not ready, a wasted journey or call-out fee may be charged.

Where a deposit has been paid, it may be non-refundable in whole or in part if the cancellation occurs after resources have been reserved, unless a different refund arrangement has been agreed in writing. If we need to cancel or reschedule because of vehicle failure, severe weather, staff illness, unsafe conditions or other events beyond our reasonable control, we will use reasonable efforts to offer an alternative date or time. We will not normally be liable for indirect losses arising from such rescheduling.

If the customer wishes to change the service after booking, we may treat the change as a new quotation. Changes may include different addresses, increased load size, additional items, extra labour, revised timing, or a different level of assistance. We may refuse changes that cannot be accommodated safely or operationally. Man and van services in Maida Vale often involve time-sensitive logistics, so customers should notify us promptly of any change to avoid unnecessary charges.

Liability and insurance. We will exercise reasonable care and skill in providing the service. However, our liability is limited to losses directly caused by our negligence or breach of contract and is subject to the exclusions and caps stated here. We are not liable for loss or damage arising from normal wear and tear, inherent defects, inadequate packing by the customer, pre-existing damage, or items that were not properly declared. We are also not responsible for losses caused by the customer’s instructions, delay caused by access problems, or failure by third parties to cooperate.

Where we handle goods, our responsibility is limited to reasonable care during loading, carriage and unloading. Customers should consider their own insurance for valuable, fragile or irreplaceable goods. Unless we have agreed otherwise in writing, we do not insure the contents of the move as a matter of course. Any claim for damage must be supported by evidence and reported promptly. We may need the damaged item, photographs, packing materials or other information to assess the claim.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability for any booking will not exceed the total amount paid or payable for the affected service, except where a different limit is required by law. We will not be liable for consequential or indirect losses such as missed profits, business interruption, emotional distress, or loss of opportunity.

Waste handling and disposal are subject to UK environmental and waste regulations. If we are asked to remove unwanted items, the customer must accurately describe what is being disposed of and confirm whether the items are reusable, recyclable, electrical, bulky, confidential or potentially hazardous. We may refuse to carry certain waste streams unless the appropriate arrangements have been made. Illegal dumping, fly-tipping, and the transfer of controlled or hazardous waste without proper documentation are strictly prohibited.

Where waste is collected, the customer must ensure that the material is legally owned by them or that they have authority to arrange its removal. We may ask for details to support lawful transfer and disposal. Duty of care requirements may apply, and we may record information about the waste, its source and destination. The customer must not place asbestos, chemicals, solvents, gases, oils, clinical waste, pressurised containers or similar hazardous items into a general transport booking without prior written agreement and the necessary legal arrangements.

If an item is described as waste but is later found to contain restricted or dangerous material, we may stop the job immediately and charge for time already spent, return transport and any lawful disposal or reporting costs. The customer will be responsible for any fines, penalties, clean-up costs or third-party claims caused by incorrect description, illegal transfer or improper disposal instructions. We may also report suspected unlawful waste activity to the relevant authorities where required or appropriate.

Completion, delays and force majeure. We will aim to complete each booking with reasonable efficiency, but times are estimates and may be affected by traffic, weather, access restrictions, delays in loading or unloading, or events outside our control. If performance is delayed by force majeure events, including severe weather, accidents, road closures, strikes, fire, flood, civil disturbance or government restrictions, we will not be liable for the delay or any resulting loss, provided we act reasonably in the circumstances.

Once goods are delivered or placed at the agreed location, the customer should check the condition and completeness of the items as soon as practical. If no issue is reported promptly, the service will be treated as completed satisfactorily, subject to any claim that cannot reasonably be discovered immediately. We may take photographs for operational records, proof of delivery, vehicle loading or dispute resolution, and these records may be used to verify the condition and extent of the work performed.

Termination. We may end the booking immediately if the customer behaves abusively, refuses reasonable instructions needed for safety, asks us to breach the law, or materially misrepresents the job. In such cases, the customer may still be liable for work already performed and any costs reasonably incurred. We may also terminate where payment is refused or where continuing would create an unacceptable risk to staff, property, the vehicle or other road users. Any items already collected may be retained only as permitted by law and after reasonable notice if payment remains outstanding.

These terms may be updated from time to time to reflect legal, operational or pricing changes. The version in force at the time of booking will normally apply to that booking unless a later written agreement states otherwise. If any part of these terms is found unenforceable, the remaining provisions will continue in effect. No failure to enforce a term shall be treated as a waiver of that term or any other term.

The contract is between us and the customer named on the booking. No other person has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these terms unless expressly agreed in writing. The customer may not transfer or assign the booking without our consent. Any notices required under these terms should be given using the method agreed at booking or by another reasonable written method.

Governing law. These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory legal rules provide otherwise. By using the man and van service, the customer confirms acceptance of this legal framework and acknowledges that the service is provided on these standard terms.